The best way to contact the BEP’S Mutilated Currency Division for information about pending requests is via email: mcdstatus@bep.gov
The BEP is experiencing a high volume of mutilated currency redemption requests. Thank you for your patience as each examiner carefully processes each request. Every effort will be made to respond within 48 hours. If you utilize caller ID for incoming calls, please note that U.S. government phone numbers are not identified for security reasons.